Admin Support Officer-HMP & YOI Doncaster

Allocations Admin Support Officer

HMP Doncaster

40 hours per week

Here at Serco, we are looking for an Allocations Admin Support Officer to join our team at HMP Doncaster To support and contribute to reducing reoffending by effective and efficient allocation and sequencing into Education, Training and Employment.

The role will actively coordinate allocation and attendance measures to ensure prisoners attend their activity on time with minimal interruptions. Utilising Digital Personal Learning Plans (DPLP's) to ensure prisoners time spent in custody is meaningful and actively engaging in purposeful activity relevant to a prisoner's sentence plan. Where possible, providing opportunities for skills to be learnt and experience to be gained in areas to support successful resettlement

Key accountabilities include:

• To be responsible for the allocation and sequencing of prisoner pathways in custody ensuring prisoners engage with the most appropriate activity at the most suitable time in their sentence.
• To actively seek and use feedback received from departments, staff and prisoners to ensure high attendance.
• Prioritise workload efficiently ensuring educational courses are filled to maximum capacity daily.
• Ensure employment spaces are filled to maximum capacity, contributing to prison targets.
• Communicate with all departments within the establishment to support smart allocation.
• Collate daily figures on attendance and provide to manager to monitor local performance.
• Contribute to weekly allocations board meetings, providing relevant prisoner information including education levels to inform discussions and decisions on progression in custody.
• To maintain accurate records/databases on live data and ensure a high level of security and confidentiality is maintained in relation to sensitive information.
• Understand and adhere to all relevant policies and procedures and provide help and support in all areas of the function as required by your line manager.
• Complete required induction training as well as any ongoing/refresher training required for role and to support development.

What you will need to do the role:

Essential Qualifications:

• Recognised qualification in Maths and English Experience:
• Excellent knowledge of Microsoft packages
• Good working knowledge of databases
• Demonstration of flexibility and the ability to work to deadlines and under pressure.

Skills and Abilities:

• Able to form good working relationships.
• Able to work independently and as part of a busy small team.
• Solve issues at the earliest stage, presenting solutions to managers when required.

Additional/special features of the role

• Excellent IT, written and verbal communication skills.
• Excellent organisational skills.
• Able to reflect on own performance and to strive for continuous improvement.
• To maintain professional relationships with colleagues from all areas.
• To ensure that information and data, processing, storage, and transmission of systems and processes are managed appropriately and in guidance with data protection and Serco policies.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.