Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Contract Type: Full Time, Permanent
Location: Larkhill, Wiltshire SP4 8NR
Working Hours: 37.5 Hours per week, Monday to Friday 8:00AM to 5:00PM
Salary: Up to £24,960 dependent on experience
Within VIVO we are currently recruiting for an Administrator who will be supporting the Planned Preventative Maintenance team in the Larkhill area.
Working within a team of 5, you will be managing escalations when PPM operatives cannot access domestic military properties on 2 occasions. It will be your responsibility to communicate with the families, then organise appointments for operatives to access the property. You will also be contacting the DIO and Military Command to gain access to properties where contact cannot be made.
You will be using the telephone to confirm next day appointments, along with managing the Red Card inbox, updating spreadsheets and handling any ad hoc work as necessary.
What you'll need to do this role
You will use your previous experience within an administration position to prioritise tasks to meet tight deadlines, and be a confident communicator on the phone and over email. This role will include the use of Excel so you will be IT literate. As you will be in customer and client facing, it is ideal that you have previous experience in a customer facing role, especially over the phone.
It is desirable that you have experience of operating within either an MOD or Construction/Property Maintenance environment.
You must be able to pass BPSS Clearance to be considered for this role.
What we offer
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.
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