Base Technical Support Supervisor

Base Technical Support Supervisor
Make a difference every day 

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".  
 
Your Opportunity  

We are looking to hire an Electrical Technician who will oversee the planning and scheduling of all resources required to deliver the maintenance service including specifying procedures, parts, labour, and the control of specialist service delivery partners. Once tasks are completed, audit to ensure that workmanship is to the required standards. Will also supervise Electrical Supervisor, Technician or Technical Assistants (Electrical, ELV, Plumbing, HVAC and Mechanical).

The ideal candidate should be Flexibility, excellent attention to detail and ability to identify key issues. the Candidate should be able to lead the team and foster good relations with stakeholders (i.e. - Client, customer, colleagues  etc).

This role will work closely with our technical team and stakeholders in one of our prestigious contracts in Dubai - MELABS
 

Key accountabilities

• Provide overall technical support to the contract/project on all associated equipment and systems.
• Lead and supervise Serco MELABS Electrical supervisor, Serco Technicians, and subcontractors effectively.
• Ensure that work is performed as per relevant Australian Standards, HSE regulations, UAE municipal by-laws, government legislation and Building codes.
• Provide guidance to subordinate staff on resolving operational and compliance issues.
• Maintain good and harmonious relationships with clients and other stakeholders, to clear operation bottlenecks.
• Assist the Base Operations Manager in developing and implementing Standard Operating Procedures (SOPs) for all Base Operations services. Recommend improvements to existing standards and procedures. Review, update, recommend updates / changes of SOPs to ensure they remain current and effective with every Enterprise Organizational Change or standards.
• Assist and support the Base Ops Manager in the effective management and delivery of Estate Upkeep and Maintenance plan (Comprehensive Maintenance Plan) and provide timely reports.
• Maintain up-to-date manuals for all equipment and provide regular training to staff on safe equipment handling and operation.

Specific requirements

• Minimum 10 -12-year experience in operating in an operations engineering department within a building service, facilities management organization for a high rise commercial or residential building at management level.
• 4 years minimum supervisory experience with the ability to manage maintenance teams.
• Three-year degree the relevant technical trade.
• NEBOSH IGC course certified.
• Technically competent with a clear knowledge and experience of building services system, life safety and buildings controls systems
• Having worked on a military base or prison or remote area will be highly regarded.

What's in it for you? 

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: 

• Competitive monthly pay and allowances that are commensurate with the role and industry standards 
• Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing 
• We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards 
• We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones 
• We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture 
• We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. 
• As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally. 

 Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. 

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.