Business Analyst

Business Analyst

UK Defence Academy, Swindon SN6 8LA

Permanent

Full time, Monday - Friday (Onsite only)

Salary up to £37,000 per annum depending upon experience

Sitting within a beautiful and secure site, the Defence Academy hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. 

As a business analyst you will support the Defence Academy's Support Operations Team in delivering transformational change in different business / digital / data / technology areas.  You will be analytical, have problem solving and decision-making skills, bring clarity to complex business problems and concepts, and shape business solutions with a focus on delivery. You will also create documentation and reports, communicate and influence stakeholders at all levels of the business, and present complicated information, findings and recommendations in accessible formats.

Main Accountabilities:

• Lead facilitation workshops to understand existing business processes and new requirements, capture information flows, and explore opportunities for improvements.
• Conduct research and analysis to articulate, document and present solutions to business problems.
• Persuade internal and external stakeholders of the benefits of new technology or strategies.
• Support the implementation of new technology and systems, including business processes and training sessions.
• Work with systems and information owners to collect and cleanse data.
• Organise, interpret, structure, and present data for strategic business decisions.
• Support the Senior Business Analyst in adhoc tasking.
• Undertake learning and development and upskilling as required.

What we are looking for:

• Experience in business analysis on change projects, with experience on ICT change projects desirable
• A structured approach to business analysis using various methods, tools, and techniques, including enabling the interpretation and documentation of the workflows.
• Experience in financial, business, and data analysis throughout the software delivery lifecycle, from concept through to implementation of successful solutions and services.
• Experience in working in Agile project delivery environments and iterative user-centred design practices.
• Excellent written and verbal communication skills, along with good interpersonal skills, with the ability to influence diverse stakeholder communities.
• Ability to prioritise and proactively manage workload within tight timescales.

What we offer:

• Free, secure onsite parking.
• Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
• Gym membership, the site boasting 2 fully equipped gymnasiums.
• 18-hole golf course (annual membership circa £375).
• Fully equipped riding stables, with the opportunity for lessons.
• Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days' annual leave plus bank holidays
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Interviews will take place in May 2025

MOD Security Clearance. Due to the nature of the organisation, all employees of Serco are required to be security cleared to SC level. If successful in your application, we would support you with the SC process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years.

Business Analyst

UK Defence Academy, Swindon SN6 8LA

Permanent

Full time, Monday - Friday (Onsite only)

Salary up to £37,000 per annum depending upon experience

Sitting within a beautiful and secure site, the Defence Academy hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. 

As a business analyst you will support the Defence Academy's Support Operations Team in delivering transformational change in different business / digital / data / technology areas.  You will be analytical, have problem solving and decision-making skills, bring clarity to complex business problems and concepts, and shape business solutions with a focus on delivery. You will also create documentation and reports, communicate and influence stakeholders at all levels of the business, and present complicated information, findings and recommendations in accessible formats.

Main Accountabilities:

• Lead facilitation workshops to understand existing business processes and new requirements, capture information flows, and explore opportunities for improvements.
• Conduct research and analysis to articulate, document and present solutions to business problems.
• Persuade internal and external stakeholders of the benefits of new technology or strategies.
• Support the implementation of new technology and systems, including business processes and training sessions.
• Work with systems and information owners to collect and cleanse data.
• Organise, interpret, structure, and present data for strategic business decisions.
• Support the Senior Business Analyst in adhoc tasking.
• Undertake learning and development and upskilling as required.

What we are looking for:

• Experience in business analysis on change projects, with experience on ICT change projects desirable
• A structured approach to business analysis using various methods, tools, and techniques, including enabling the interpretation and documentation of the workflows.
• Experience in financial, business, and data analysis throughout the software delivery lifecycle, from concept through to implementation of successful solutions and services.
• Experience in working in Agile project delivery environments and iterative user-centred design practices.
• Excellent written and verbal communication skills, along with good interpersonal skills, with the ability to influence diverse stakeholder communities.
• Ability to prioritise and proactively manage workload within tight timescales.

What we offer:

• Free, secure onsite parking.
• Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
• Gym membership, the site boasting 2 fully equipped gymnasiums.
• 18-hole golf course (annual membership circa £375).
• Fully equipped riding stables, with the opportunity for lessons.
• Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days' annual leave plus bank holidays
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Interviews will take place in May 2025

MOD Security Clearance. Due to the nature of the organisation, all employees of Serco are required to be security cleared to SC level. If successful in your application, we would support you with the SC process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

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