Consultant - ExperienceLab

Consultant (Research)

Experience Lab, London SE1

Full Time, Permanent

Competitive Salary + Benefits

Our mission at ExperienceLab is to deliver world class B2C and B2B customer insight and service design in both the public and private sector. We want to help organisations put people at the heart of their decision making - from improving the experiences of our clients' customers to influencing and shaping solutions for citizens and businesses in meaningful ways.

Our work matters and to ensure our success we're looking for a Consultant (research) who can help us on a breadth of research projects across the private and public sectors.

We're looking for someone with a range of research and design skills who can conduct discovery research, support co-design and co-analysis sessions, support in the development of solutions using different tools, and support in the running of user testing and/or pilots.

Someone who is well versed in the research methodology toolkit and who is passionate about delivering human centred services. In this role, you'll report to a Senior Research Analyst to help deliver our research capabilities.

Main duties

• Support project work across a range of our clients
• Carry out research activities from attending kick off meetings, recruiting participants, preparing discussion guides, and supporting the moderation of research sessions. Where appropriate, you may also be required to moderate sessions too.
• Work with others to analyse and synthesise research data
• Communicate insight to others in a format they can understand and use
• Work under mentorship of more senior user researchers to learn and support the development of best practice approaches for our practice, projects, and proposals
• Work under mentorship of more senior user researchers to learn and support the development of best practice approaches for our practice, projects, and proposals.

Essential skills and experience

• An understanding of research methodologies
•  Experience in conducting, or supporting, primary research across either the public or private sector.
• A good understanding of qualitative and quantitative methodologies
• Experience in leading, or supporting, data analysis (qualitative and/or quantitative) including an ability to use and manipulate data in Excel.
• Evidence of critical thinking and an ability to generate good ideas and solutions for our clients.
• Demonstration of strong writing skills, particularly in contributing to report writing
• Willingness to work on different projects simultaneously.
• Willingness to contribute to writing opinion pieces and working on ExperienceLab 'squads' to ensure consistent and effective ways of working.

Desirable skills/experience

• Worked on big tech projects (e.g. for Amazon, Meta, Apple, Facebook, or Google)
• Understanding of the double diamond methodology and/or the Government Digital Services (GDS) framework
• An understanding of managing end-to-end research projects and timelines
• Experience of working in cross-functional and/or product teams
• Experience of doing any of the above in 'essential'
• An interest in accessibility guidelines and principles

About you

• At least one years' experience working on research projects in industry
• You're curious and passionate about research and design, and thrive on finding out what makes people tick
• You're diligent and disciplined in don't mind getting stuck in to ambiguous and meaty research and design challenges
• You're a self-starter, who can manage time to cost and quality with little to no support.
• Trusted to make good decisions yet still understand when to ask for help.
• You're proactive, kind, and adaptable, with a mature, resilient, and positive mindset
• You're solution driven and like to solve problems by identifying ideas and actions for continuous improvement

Our recruitment process

We conduct all our interviews across one week using the following structure:

• Virtual call with a member of the SLT (30 mins)
• In-person capability interview including a task, and a range of competency-based questions (2 hours)

· Final virtual interview with our MD (30 mins)

Why ExperienceLab?

Meaningful and vital work: We are part of Serco which enables us to apply our skills to make a real difference in people's lives. We deliver sustainable improvements through innovative user-centred design, delivering efficiencies and savings for our customers.

A world of opportunity: In addition to our thriving private and public sector client base, you'll have the opportunity to create real change across all our sectors.

Great people: Our highly skilled team are committed to delivering great outcomes, we're a diverse & close-knit, hailing from a range of professional backgrounds, cultures & continents

Life at ExperienceLab: You will have the opportunity to work on a range of different projects that will sharpen your research and analytical skills. Life can be fast paced, and it is likely that you could be working on multiple projects at once, but it is highly rewarding, and you will be exposed to a range of people with expertise you can learn and develop from.

What we offer:

• A competitive salary, pension (matched up to 6%), life insurance; 25 days leave & bank holidays.
• A fantastic culture and supportive team with regular team building activities; volunteer leave; and continuous training & development

A range of benefits to support the health and wellbeing of you (and your family) such as Employee Assistance Programme, Thrive App, Simply Health Plans, Cycle to Work Scheme Annual Leave Purchase Scheme and more

• Access to a huge range of discounts and exclusive deals
• The chance to make a positive difference in a company passionate about diversity and inclusion

We are a dedicated team of user experience researchers, UX designers, service designers, and transformation experts. In addition, our state of the art, research studios near London Bridge provide a contemporary environment which is not only fantastic for our clients but also offers a brilliant team working space. Apply today for a chance to join our team For more information on the work we do at ExperienceLab, please visit us at https://www.experience-lab.com/.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.