Course Administration Apprentice

Title: Course Administration Apprentice

Location: Defence Academy of the UK, Shrivenham SN6 8LA

Working Week: Mon- Fri - 37 hours a week

Salary: £22,500 per annum plus benefits

Apprenticeship Qualification: L3 Administration

Expected Apprenticeship Duration: 18 months

Start date: 26th February 2025

Serco are recruiting for Course Administration Apprentices to join their team at Defence Academy. As part of this apprenticeship, you will be working towards your Administration qualification. You will assist in the efficient running of an administration office providing effective administrative support directly to our Customer, under the instruction or guidance of a Lead Administrator /Specialist Co-ordinator/Team Leader.

Day to Day you'll be involved in:

• Actively engage with induction processes to ensure the successful completion of their own Induction period.
• Assist Lead Admin/Specialist Co-ord/Team Leader or other departmental staff to undertake all required admin tasks, focussing on delivering professional service excellence.
• Effective communication with your Serco/Military/Customer and colleagues.
• Undertake general administration duties in office environment.
• Amendment and maintenance of any assigned spreadsheets and databases, including uploading of information to share sites SharePoint and MS Teams.
• Active participation at meetings and production of action notes as required.
• Liaison with visitors to establish their transport, AV, accommodation, catering needs and subsequent booking of any requirements and arrival on site/to department
• Such other duties and responsibilities in support of Serco business and as requested by Serco line manager or senior management.

Essential skills needed to do this apprenticeship:

• English and Maths at GCSE or equivalent grade C or above/ grade 4 or above.
• PC literate, with a good level of experience in MS Office including Outlook and Teams
• Ability to communicate at all levels, using a variety of communication methods (spoken, written, behaviour)
• Ability to work in a team environment or individually

What we offer:

The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:

• Free, secure onsite parking.
• Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
• Gym membership, the site boasting 2 fully equipped gymnasiums.
• 18-hole golf course (annual membership circa £375).
• Fully equipped riding stables, with the opportunity for lessons.
• Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days' annual leave plus bank holidays
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Mental Health First Aider support on site.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Due to the nature of the organisation, all employees of Serco are required to be security cleared to SC level. If successful in your application, we would support you with the SC process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years. Further confirmation can be found on the National Security Vetting (NSV) website https://www.gov.uk/security-vetting-and-clearance.

Advert closing date: 26th January 2025

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To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

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