Data Quality Lead - Electronic Monitoring

Warrington - Hybrid working available.

Permanent, Full time

Circa £55,000 per annum plus benefits.

Serco has been awarded a major contract by the Ministry of Justice (MoJ) to deliver Electronic Monitoring Services across England, Scotland, and Wales. The contract is valued at £187 million over six years.

This initiative supports offender monitoring and aims to enhance public safety by integrating a data-driven, technology-led approach. The services include managing the installation, removal, and monitoring of electronic devices.

The Data and Insights team is responsible for deriving actionable insights, deliver outcomes and monitor performance of the contract.

We are looking for a Data Quality Lead to support the team in ensuring the integrity and quality of data across all systems and processes within the contract. As Data Quality

Lead you'll collaborate with data owners and stewards to define minimum standards for business-critical data and establish processes to monitor ongoing data quality.

You'll also drive data governance and quality improvement initiatives covering system improvements, data integration between key platforms and ensure that robust controls are in place to maintain data quality within acceptable risk levels.

Your main responsibilities:

• Establish and maintain a comprehensive data quality framework, including data profiling, cleansing, standardisation, and enrichment.
• Implement and manage data quality monitoring and reporting processes to identify and address data quality issues proactively.
• Manage, monitor, review, and correct errors between systems of record, PowerBI and third-party systems to ensure data integrity.
• Collaborate with cross-functional teams to investigate and resolve data quality issues in a timely and effective manner and escalate issues to data owners as needed.
• Define and enforce data quality standards, guidelines, and best practices across the organisation.
• Build data quality rulesets and data quality reporting to identify data errors and related trends, including resolution speed and volume.
• Work closely with business stakeholders, data owners, data stewards, and IT teams to understand data requirements and ensure data quality meets business needs.
• Drive continuous improvement in data quality processes and practices through ongoing monitoring, analysis, and optimisation.

What you'll need to do the role:

• You will be working as a Data Quality Lead or similar with a strong understanding of SQL, ServiceNow and Power BI and the ability to critically analyse data quality issues, identify patterns, and propose effective solutions.
• Proven experience defining and implementing data quality rules and frameworks (e.g. DAMA or DCAM).
• Proven experience in creating and maintaining data management artefacts such as glossaries, definitions, standards, and lineage.
• Strong understanding of data quality principles, methodologies, and tools.
• Understanding of data privacy, governance and security regulations.
• Experience working in an Agile software development environment.
• Experience in leading data governance and conducting successful data quality improvement initiatives.
• Ability to travel (a valid UK driver's licence is essential)

Serco Justice and Immigration contracts are exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office.

What we offer

• Up to 6% contributory pension scheme.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more.
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. 
• Up to 25 days annual leave plus bank holidays.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.