Duty Manager/ Night Porter

Duty Manager/ Night Porter 
Emergency Planning College, York YO61 3EG 

Maternity Cover - 14 Months

Shift work nights: 10:30pm-7am, 40 hours per week, 5 shifts per week
£28,136.36 per annum plus benefits 

At Serco, we're recruiting for a Duty Manager/Night Porter to join our team at the Emergency Planning College in York. You'll ensure guests receive a warm, memorable, and personalised welcome, setting the scene for their stay and assisting with any requests.

Helping to keep everything running smoothly during night shifts, you'll carry out administrative tasks accurately and on time. You will also work with our Security Contractor to ensure the security of the building and our guests overnight, clean and set-up meeting rooms and public areas, and deliver tasks to the agreed standards and requirements.

Additionally, as needed, you'll support with events held at the college, working efficiently and collaboratively to deliver excellent service throughout. The wide range of events we hold includes seminars, conferences, dinners and more, bringing plenty of variety to the role. 
 
What will you be doing?

You'll be highly customer focused, working independently and making decisions effectively to deliver a great experience. You'll be entrusted with:

• Keeping all areas of responsibility presentable and maintained to a high standard
• Providing excellent customer service to guests
• General cleaning (vacuuming, dusting, mopping, deep cleans, etc)

What you'll need to do the role

• Acting as Duty Manager when required (during out of hours Fire or Security incidents)
• Implementing and monitoring health, safety, and sanitation standards
• Handling any guest complaints according to our guidelines
• You'll be able to work on your own initiative, as well as part of a team
• You'll have strong organisation, prioritisation, and communication skills, and be able to work within time constraints and prioritise tasks according to the needs of the Estate
• An awareness and understanding of Health and Safety standards in relation to events is desirable but not essential

What we offer:

• Salary: Competitive salaries with annual reviews
• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days' annual leave plus bank holidays
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

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