HR Administrator - Defence-People Services

HR Administrator
Remote
Full Time, 6- month fixed term contract
Salary - up to £24,000 dependent on experience

Here at Serco, we are looking for a HR Administrator to join the team. You will provide HR guidance for all administrative queries via telephone and email covering all aspects of the restructuring life cycle and people management processes in line with Service Level Agreements and Business Rules. You will deliver the scheduling of individual consultation meetings in line with employee rosters and business availability and to process documentation for filing.

You will have excellent communication skills, being able to communicate with customers and maintain high levels of customer service while ensuring SLAs are met.

As part of this you'll:

• Clarify the needs of our customers by answering inquiries, educating and bringing to resolution at the earliest point of intervention within agreed service level agreements and business rules via telephone and email.
• Work with sensitive data in line with data protection legislation and support with GDPR requests from the point of receipt to the collation of required information working closely with internal teams and the business.
• Provide excellent customer service on all administrative guidance on transactional and HR related queries.
• Demonstrate a high level of empathy and patience using the customer first approach.
• Make outbound contact with employees to assist in resolution of queries or restructuring activity.
• Capture and track all interactions with customers on the CRM system, updating regularly and storing all the documents in personnel files.
• Understand the expectations of customers and delivers service that meets and exceeds the customer's needs within policy guidelines. Identifies and escalates issues that impact the delivery of quality service.
• Follow through on customer commitments and takes responsibility to achieve results.
• Maintain the appropriate level of process knowledge, customer satisfaction, and quality metrics. Utilises all available knowledge sources, procedures and tools available to maintain a level of professionalism.

What you'll need to do the role:  

• Must be able to demonstrate experience in a Customer Service Environment.
• Numerate and literate, with GCSE`s in Maths and English grade A-C or equivalent.
• Have excellent communication skills, be flexible and friendly, with a high level of self-motivation & initiative.
• Exceedingly well organised, flexible and someone who likes to work under challenges and pressure.
• Have a strong telephone etiquette.
• Manage your time effectively in order to complete heavy workload and meet deadlines.
• CIPD is desirable but not essential.
• Experience working to agreed targets and SLA's.

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
 

What we offer: 

• Flexible working available.
• Up to 6% contributory pension scheme
• Free onsite parking.
• 25 days annual leave plus bank holidays pro rata.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.