HR Administrator - FTC

HR Administrator - 7 Month FTC 
Hybrid - Solihull Office
Full Time

£23,400 per annum plus benefits

Here at Serco, we are looking for a passionate and customer-focused HR Administrator to join our dynamic HR Shared Services team on a 7-month fixed term contract. In this pivotal role, you'll provide expert guidance on HR queries across all aspects of the employee lifecycle via telephone, email, and webchat, ensuring seamless support and adherence to Service Level Agreements (SLAs) and business rules. Your exceptional communication skills and dedication to delivering outstanding customer service will help us maintain our reputation for excellence, making a real impact as you contribute to a high-performing team.

Serco's purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

As part of this you'll: 

• Clarify the needs of our customers by answering inquiries, educating, and bringing to resolution at the earliest point of intervention within agreed service level agreements and business rules via telephone, email, and webchat.
• Provide excellent customer service on all administrative guidance on transactional and HR related queries.
• Make outbound contact with the customers to assist in resolution of queries or an employee life cycle event.
• Support with Absence Management administrative queries.
• Support with GDPR requests in line with data protection legislation from the point of receipt to collating the information, selecting the relevance, and ensuring a bundle is handed over to the HR Advisory Team to start the redaction in accordance with GRPR legislative timeframes.
• Be responsible for administrative duties within the HR Shared Service including post in/out, updating of People Services collateral including the People Services Contact Details Sheet.
• Understands the expectations of customers and delivers service that meets and exceeds customer's needs within policy guidelines. Identifies and escalates issues that impact the delivery of quality service.

What you'll need to do the role:  

• Must be able to demonstrate experience in a Customer Service Environment.
• Numerate and literate, with GCSE`s in Maths and English grade A-C or equivalent.
• Have excellent communication skills, be flexible and friendly, with a high level of self-motivation & initiative.
• Exceedingly well organised, flexible and someone who likes to work under challenges and pressure.
• Have a strong telephone etiquette.
• Manage your time effectively in order to complete heavy workload and meet deadlines.
• CIPD is desirable but not essential.
• Experience working to agreed targets and SLA's.

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Flexible working options.
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.