R99 Coordinator - AASC
Full time - Home Based
12 Months FTC
From £23,000pa
The Analytics and Performance team is a vital function within the AASC contract.
The department are responsible for producing accurate, current, and insightful Management information to provide all contractual, external and internal functional, performance and insight reporting. The department is also responsible for optimising service performance, driving adoption, effective business change, and ultimately helping to develop a data-driven organisation.
This function is fundamental to the day-to-day operation of the AASC contract and is critical in understanding and improving the business operations.
The Analytics and Performance team will work with Serco group IT and MI teams to understand business processes and requirements, identify constraints and opportunities, and recommend optimal solutions. This will include data design, data analysis, data reporting platforms, analytics platforms, knowledge management and reporting support services.
Main Purpose:
The primary purpose of the R99 Coordinator role is to manage the reconciliation of billing data discrepancies between internal systems and the customer records. This role is critical to ensuring accurate and transparent billing processes by identifying, investigating, and resolving discrepancies efficiently and effectively. Through meticulous attention to detail and adherence to established procedures, the R99 Coordinator plays a pivotal role in reducing errors, preventing potential revenue loss, and supporting the integrity of financial data.
What you will need for the role:
Data Discrepancy Management
Reporting and Quality Assurance
Stakeholder Collaboration
Administrative Tasks
Continuous Improvement
Additional Requirements
Key Skills
Knowledge and Qualifications
What we offer
CRB Clearance and/or Security Clearance at Baseline level (Serco Civil Government is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office)
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.