Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Full time, Permanent
Competitive Salary + Company Car/Car Allowance + Benefits
Location: Candidates to be based near West Byfleet to cover London and Kent.
We are looking for a motivated Responsive Repairs Manager to lead our repairs service and ensure that performance, budget targets, and health and safety compliance are met. In this key role, you'll oversee the operational management of the service, ensuring high-quality repairs, maintenance, and grounds services are delivered to our customers and stakeholders.
As Responsive Repairs Manager, you will be responsible for all elements of the repairs service, including direct delivery, out-of-hours cover, and ensuring the smooth operation during holiday and sickness periods. You'll manage specialist subcontractors, ensuring best value and quality service, while developing and delivering an effective project management approach that drives business improvement and identifies opportunities for greater efficiencies and value for money. Your leadership will ensure that both the direct service team and subcontractors deliver top-quality repairs and maintenance, keeping our property assets in excellent condition.
With profit and loss responsibility, you'll manage budgets carefully, analysing spending trends, reporting on exceptions, and taking action to address any under or overspend. You will also compile and analyse performance data, identifying trends and implementing appropriate actions to improve service delivery. Managing complex repairs will be part of your remit, and you'll ensure that customers are kept informed about the progress of their repairs.
You will also be accountable for the performance management of your team, establishing, monitoring, and managing both team and individual performance targets. Regular reporting on KPIs and statistical data will be required, and you will create a positive, supportive culture where team members are motivated and able to develop their skills. Through effective one-to-one processes and addressing employee-related issues such as health and safety or disciplinary matters, you'll ensure a fair and collaborative working environment.
In addition to your leadership duties, you'll work closely with key partners and stakeholders to create a collaborative approach to delivering a first-class service. You'll also be responsible for completing necessary training to become the Responsible Person for Legionella and asbestos management.
What You Need To Do The Job
We're looking for someone with previous experience in responsive repairs and leading multidisciplinary teams, along with experience managing subcontractor supply chains. A health and safety qualification such as NEBOSH/IOSH is desirable, as is experience with risk assessments, permits to work, and method statements. Experience in people management, along with relevant professional qualifications (CIOB/RICS), or equivalent experience in a related role, is essential. Knowledge of relevant regulatory and legislative requirements, as well as proficiency in Microsoft Office, is also required.
This is a fantastic opportunity to take ownership of a key service within our business, ensuring excellence in repairs and maintenance while supporting a positive and productive team environment. Join us and help deliver a top-tier service that meets our customers' needs. Apply today!
What We Offer
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.
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