Scrum Master

Scrum Master

Hybrid - London

Full Time

Up to 2 Years Fixed Term Contract

Competitive salary plus benefits 

Join Serco's UK & Europe division as a Scrum Master where you will be responsible for owning and delivering against agile frameworks, ensuring facilitation, communication, and collaboration between the business, product owner, DevOps teams, and supporting services. Your role is critical in enabling successful agile delivery against the transition milestones. 

The Scrum Master will lead, educate, and mentor individuals in Agile process/delivery, supporting Serco's ambition of being a customer-focused organisation, structured as Agile product teams. You will promote and support Scrum delivery, including Sprint Ceremonies, by helping everyone understand Scrum theory, practices, rules, and values.

Serco is a global leader in public services, known for delivering essential solutions that make a real difference in people's lives. Joining Serco means being part of a forward-thinking organisation that values innovation, collaboration, and customer-centricity.

Main responsibilities of the role:

• Provide leadership and mentorship in Agile process and delivery.
• Support teams with prioritisation and management of the sprint backlog to ensure timely and accurate product delivery.
• Supports the product owner to ensure the product backlogs are managed effectively and that they are aligned for the next sprint.
• Creates a development environment that is creative, safe, productive, and supportive which enables multi-directional collaboration.
• Builds a trusting environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of resolution and problem solving.
• Provides guidance, coaching and support to enable successful delivery.
• Proactively helps remove any obstacles that teams/individuals may encounter.
• Lead Scrum meetings and provide team support during sprint planning and execution.
• Ensure agile principles are clearly defined, understood, and adhered to.
• Ensures a good relationship between the product team, product owner, stakeholders, and the wider business.
• Promotes and ensures efficient coordination between all roles in the delivery of the product.
• Brings clarity to delivery expectations and ensures that the team delivers.
• Enables/facilitates creativity and efficiency within the DevOps team to continuously improve delivery and service.

What you'll need:

• Scrum Master certified or relevant Agile project experience.
• Significant experience as a Scrum Master.
• Knowledge of agile methodology and frameworks like Scrum, Kanban etc.
• Familiar with software development practices and service-oriented environments.
• Excellent communication and interpersonal skills.
• Must be able to achieve SC clearance upon appointment.

What we offer:

• Company car.
• Bonus potential - up to 10%.
• Private medical insurance.
• Up to 6% contributory pension.
• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality.
• Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more.
• Comprehensive career development opportunities, including role-specific training, leadership coaching, and formal study to support your growth with Serco.
• A safe, inclusive, and supportive culture.
• A company passionate about diversity and inclusion.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.