WFM Manager, Bids & Implementation -UK & Europe Hum

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WFM Manager, Bids & Implementation
Hybrid - attached to one of offices in Solihull, Hook or London with UK travel.
Full Time, Permanent

Competitive Salary plus benefits

Are you an expert in Workforce Management (WFM) with a passion for shaping innovative resource models and optimising workforce planning? Here at Serco we are looking for a dynamic WFM Manager - Bids, Implementation & Optimisation to join our team and make an impact across the UK&E division.

You'll be at the heart of shaping workforce management solutions for new bids, transitions, mobilisations, and optimising existing contracts. This is a strategic role that requires both technical expertise and business awareness to develop end-to-end resource models, while providing support to the WFM Senior Managers. You'll be responsible for ensuring Serco's WFM practices are best in sector, using your technical knowledge to deliver workforce planning advice and insights that drive business success.

As part of this you will:

• Develop optimal resource models, shift rosters and analysis for bids, transitions and existing contracts.
• Provide strategic insights and technical WFM knowledge.
• Provide analysis based upon scenario plans, working time regulations and predictive forecasts.
• Create volumetric and staffing forecasts.
• Use WFM technical expertise in combination of business awareness to ensure the WFM practices at Serco are best in sector.
• Provide governance, and assurance to WFM practices.
• Provide technical expertise on WFM processes and practices and onsite support to the contracts.

What you'll need to do the role:

• Experience in WFM concepts such as forecasting, capacity planning, and scheduling.
• Strong analytical skills with the ability to assimilate complex information and communicate it simply and effectively.
• Advanced user of MS Excel and familiarity with WFM tools such as Time2Work, IEX, Verint, Aspect, Kronos, Teleopti, or Genesys.
• A proven track record in strategic, operational, and tactical workforce planning in large, complex organisations.
• Experience working within bid and/or project teams, and the ability to communicate and collaborate effectively with stakeholders at all levels.
• Comfortable working with ambiguity and navigating evolving priorities and challenges.

Why Serco:

Serco's purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer: 

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.  

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.